Information
At Imaginary Studio , we understand that sometimes returns or refunds are necessary. This page provides detailed information about our policies to ensure a smooth and satisfactory experience.
Frequently asked questions
What's your policy on returns or refunds for artwork purchased from Imaginary Studio?
We accept returns on non-custom items within 7 days of delivery. The item must be unused and in original condition and packaging. Minor imperfections such as bubbles in resin or slight color variations are not considered defects.
Under what circumstances would Imaginary Studio offer a refund or accept a return?
Refunds or returns are offered if items arrive damaged or defective. Please provide proof of purchase, original condition, and packaging.
What condition should the artwork be in for Imaginary Studio to accept a return?
To accept a return, the artwork must be in its original condition and packaging, with proof of purchase provided.
How long do customers have to request a return or refund from Imaginary Studio?
Customers have 7 days from the date of delivery to request a return for non-custom items.
What if my artwork arrives damaged or defective?
If your artwork arrives damaged or defective, please contact us immediately with photo evidence. We will assess the situation and offer a refund or a replacement.
Are custom art pieces eligible for returns or refunds?
Unfortunately, we do not accept returns or offer refunds on custom art pieces due to their personalized nature. However, if your custom piece arrives damaged or defective, please contact us.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with detailed instructions on how to proceed.
Please allow 24 hour for us to get back to you.
Who covers the return shipping costs?
The customer is responsible for covering the return shipping costs unless the item arrived damaged or defective.
Need Assistance?
For any questions or concerns regarding returns or refunds, our dedicated customer support team is here to help. Contact us today, and we'll ensure your experience with Imaginary Studio is exceptional!